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16 July 2010

Max Mini (a review)

First time I´ve ever done a review of a Bitz company before, and although it´s primarely a positive review there were a few things that I felt could have been improved.   I ordered 2 blisters from Max Mini, the first was the Heavy Machine Guns found HERE and the 2nd was the Mechanical Hammers found on the same page.  Now after 2 days I received an email stating that my order was being processed.  Three weeks later it was still being processed so I droped them an email asking if there was delay.  What really disappointed me was that I had to send a 2nd email 5 days later asking the same question before I got an answer.

They were still working on my order because the Machine guns were out of stock, but not to worry my order would ship in the next 7 days.  Of course I waited 10 days and again no product, again I send an email asking what the delay was, and again pretty much the same answer as the first time.  This time though they actually shipped and after 7 weeks I finally got my products.  Whats cool is that they threw in these heads Fallen Legionnaire heads.  Unfortunately I can´t use them in my Guard army so they´ll be going up for auction sometime soon.

Oh, and on an interesting turn of events, 2 days after receiving my order I received another package from them containing Mechanical Gun arms, Mechanical Hammers, and round shields.  Thinking this a mistake I sent them another email asking if I should return them.  At the time of this posting, I´ve sent them 2 emails and waited 10 days...  no reply.  So maybe I´ll put these up for auction as well.
 Opinion:   Their bitz look great, and require very little prep work to be used. BUT,  their communication sucks...  No two ways around it.  I would definetely order from them again, I just wouldn´t expect fast delivery or timely responses to emails.

2 comments:

  1. That's been my experience with them as well. Beautiful sculpts, pretty marginal communication and sllllooooowwww shipping times. I'll likely place further orders with them, but I wouldn't rely on them if you need parts for a conversion for a quickly-approaching tournament or convention. Nevertheless, I'd give 'em a 7/10...

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  2. I've looked at the heavy MG many times, I'm anxious to see what you do with it.

    Cheers!

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