16 June 2014

British Royal Mail and Customer Service

So I recently ordered some bits being offered by very cool company in England.  I figured they would look great on my Rough Riders and I just couldn't resist.  As usual the bits were shipped within days of ordering and I sat back and began to wait.  About 2 weeks later I came home and there it was, the little brown bag o bits, and I couldn't wait to get it open. 

As you can see by the above and below pictures the contents were not quite what I had expected. Some Wingnut decided to swap out the original contents with those displayed in the pics. (I have to admit though, the Lindt Chocolate was good, The bacon chips thingy... not so much)

To make a long story short, I jumped on the computer and shot an email of, and over the next day or two we came up with a plan to get the order shipped again.  The company planned on registering a complaint by the Royal Mail, and I do hope they figured something out. And the whoever made the swap deserves a good slap upside the head.

Not to drag this out, but the new shipment arrived yesterday, and this time it is complete. :) So be looking forward to some Rough Rider updates.

 @ "The Company" Seeing that I didn't ask if I could post about this, I've removed all references to the real you. 


  1. This is the most bazaar thing I have ever heard of. So this happened at before the parcel left the company? They were posting these items to somebody and accidentally posted them to you? How odd!
    Glad you got it all sorted though!

  2. I like to imagine you now, delicately slipping the odd chunk in whilst you're sticking rough riders together.

  3. Sorry Gents for not answering earlier, it's just been one of the week(s). The items inside were all from the UK, so the switch had to have happened there. (I moved to Germany about 10 years ago.)

  4. Who the heck steal minis, but makes up for it with snacks? So strange, I imagine there's a poor chubby girl somewhere disappointed with her non-delicious bag of mini-bits.